Privacy Policy

At Marcos ("we," "us," or "our"), we are deeply committed to protecting the privacy and personal information of every individual who interacts with our food delivery services, website, and digital platforms. This Privacy Policy explains in detail how we collect, use, disclose, store, and safeguard your personal information when you visit marcosdelivery.click or use any of our services.

By accessing or using our website, placing an order, creating an account, or otherwise interacting with Marcos, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

This Privacy Policy is governed by and complies with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, the Children's Online Privacy Protection Act (COPPA), and other applicable federal and state regulations.

1. About Us

Marcos is a food delivery service operating in the United States, dedicated to providing convenient, reliable, and high-quality food delivery experiences to our customers. Our contact details are as follows:

For all privacy-related inquiries, questions, requests, or complaints, please contact us using the information provided above or refer to Section 15 of this policy for detailed instructions.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our website at marcosdelivery.click and any subdomains or related digital properties;
• Our mobile applications, if and when available;
• Online ordering platforms and third-party delivery integrations we use;
• Customer service communications, whether by email, phone, or online chat;
• Marketing and promotional communications, including email newsletters and text messages;
• Any other channels through which you interact with Marcos.

This policy does not apply to third-party websites, services, or platforms that may be linked from our website. We encourage you to review the privacy policies of any third-party sites you visit.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a detailed breakdown of the types of data we gather:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name;
• Email address;
• Phone number (mobile or landline);
• Delivery address and billing address;
• Date of birth (where required to verify age eligibility);
• Profile username and password (stored in encrypted form).

3.2 Order and Transaction Information

To process your food orders and payments, we collect:

• Order history and meal preferences;
• Payment information such as credit or debit card details (processed through secure, PCI-DSS-compliant third-party payment processors — we do not store full card numbers on our servers);
• Billing records and invoices;
• Special delivery instructions or dietary preferences you provide;
• Promotional codes or discount vouchers used.

3.3 Usage and Behavioral Data

When you visit our website or use our digital services, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location;
• Browser type and version;
• Operating system and device type;
• Pages visited, links clicked, and time spent on each page;
• Referring URLs and exit pages;
• Search queries made within our platform;
• Session duration and frequency of visits.

3.4 Device Information

We may collect information about the devices you use to access our services, including:

• Device identifiers (such as mobile device IDs or advertising IDs);
• Hardware model and manufacturer;
• Network connection type and provider;
• Time zone settings and language preferences.

3.5 Communications Data

When you contact our customer service team or submit feedback, we collect:

• The content of your messages, emails, or chat transcripts;
• Records of telephone calls (where permitted by law and with appropriate notice);
• Survey responses and ratings you provide;
• Social media messages or mentions directed at our official accounts.

3.6 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior on our website. Please refer to Section 9 of this policy for a detailed explanation of our cookie practices.

3.7 Information from Third Parties

We may receive information about you from third-party sources such as:

• Social media platforms (if you connect your social accounts or log in using a social media profile);
• Payment processors and financial institutions;
• Delivery partners and logistics providers;
• Marketing analytics and advertising partners;
• Fraud detection and identity verification services.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders and delivery requests;
• To manage your account and authenticate your identity when you log in;
• To communicate order confirmations, updates, and delivery status notifications;
• To process payments and issue refunds where applicable;
• To respond to your customer service inquiries and resolve disputes.

4.2 Service Improvement and Analytics

• To analyze usage patterns and understand how our customers interact with our platform;
• To improve our website functionality, user interface, and overall service quality;
• To conduct internal research and development for new features and offerings;
• To generate aggregated, anonymized reports for business analysis purposes;
• To monitor and address technical issues, bugs, and security vulnerabilities.

4.3 Marketing and Promotional Communications

• To send you promotional emails, newsletters, and special offers about our food services (with your consent or as permitted by applicable law);
• To deliver personalized recommendations based on your order history and preferences;
• To run loyalty programs, referral campaigns, and promotional competitions;
• To show you targeted advertisements on our platform and third-party advertising networks;
• To measure the effectiveness of our marketing campaigns.

You may opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us at [email protected].

4.4 Legal Compliance and Safety

• To comply with applicable federal, state, and local laws and regulations;
• To detect, investigate, and prevent fraudulent transactions and security breaches;
• To enforce our Terms of Service and other applicable policies;
• To protect the rights, property, and safety of Marcos, our customers, and the public;
• To respond to lawful requests from law enforcement and regulatory authorities.

5. Legal Bases for Processing Your Information

We process your personal information based on one or more of the following legal grounds:

• Contractual Necessity: Processing is required to fulfill a contract with you, such as processing your food order;
• Legitimate Business Interests: We process data to operate, improve, and grow our business in ways that do not override your privacy rights;
• Legal Obligation: We process data to comply with applicable laws and respond to lawful government requests;
• Consent: Where required by law, we process your data only with your explicit consent, which you may withdraw at any time;
• Vital Interests: In rare circumstances, we may process data to protect the vital interests of you or another person.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your data with certain categories of recipients under the circumstances described below:

6.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf, including:

• Payment Processors: To securely process credit card and other payment transactions;
• Delivery and Logistics Partners: To fulfill and deliver your food orders;
• Cloud Hosting Providers: To store and manage our data infrastructure;
• Email and SMS Platforms: To send transactional and marketing communications;
• Analytics Providers: Such as Google Analytics, to help us understand website usage;
• Customer Support Tools: To manage and respond to support tickets and inquiries;
• Fraud Prevention Services: To detect and prevent unauthorized or fraudulent activity.

All third-party service providers are contractually obligated to protect your personal information and may only use it for the specific purposes we authorize. They are not permitted to use your data for their own marketing purposes.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request;
• Enforce our Terms of Service or other legal agreements;
• Investigate potential violations of our policies or applicable law;
• Protect the rights, safety, or property of Marcos, our users, or the public;
• Prevent or investigate potential wrongdoing in connection with our services.

6.3 Business Transfers

In the event that Marcos undergoes a merger, acquisition, sale of assets, bankruptcy, reorganization, or other business transition, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such transfer and any choices you may have regarding your information.

6.4 Aggregated and De-Identified Data

We may share aggregated or anonymized data that cannot reasonably be used to identify you with business partners, advertisers, researchers, or the public for industry analysis, demographic research, and other legitimate purposes.

7. Data Security

Protecting your personal information is a top priority at Marcos. We implement a comprehensive set of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction.

Our security measures include, but are not limited to:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols. Sensitive data, including passwords and payment card information, is stored using industry-standard encryption algorithms;
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions. All staff with access to sensitive data are bound by confidentiality obligations;
• Secure Payment Processing: We use PCI-DSS-compliant third-party payment processors and do not store full payment card numbers on our systems;
• Regular Security Audits: We conduct regular reviews of our security practices, systems, and infrastructure to identify and address vulnerabilities;
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a security incident as required by applicable law;
• Employee Training: Our team members receive regular training on data privacy best practices and security protocols.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We honor and respect these rights as described below:

8.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you;
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions;
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you;
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising;
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to specific purposes as defined by the CPRA;
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.

To submit a California privacy rights request, please contact us at [email protected] with the subject line "California Privacy Rights Request." We will respond to verified requests within 45 days, with the possibility of a 45-day extension when reasonably necessary.

8.2 General Privacy Rights (All Users)

Regardless of your location, we strive to honor the following rights for all our users:

• Right of Access: You may request a copy of the personal information we hold about you;
• Right to Correction: You may request that we update or correct inaccurate information in your account;
• Right to Deletion: You may request that we delete your personal data, subject to legal retention requirements;
• Right to Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to Object: You may object to certain types of data processing, including direct marketing communications.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us by:

• Email: [email protected]
• Website: marcosdelivery.click

We may need to verify your identity before processing your request to ensure the security of your personal information. We will not charge a fee for your first request unless it is excessive or repetitive.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. This section provides a brief overview of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to the website owner about user behavior and preferences.

9.2 Types of Cookies We Use

9.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. You may also use the opt-out tools provided by third-party analytics and advertising services, such as:

• Google Analytics Opt-Out Browser Add-On
• Network Advertising Initiative (NAI) Opt-Out
• Digital Advertising Alliance (DAA) Opt-Out

For more detailed information about the specific cookies we use, their durations, and how to control them, please refer to our full Cookie Policy available on our website at marcosdelivery.click.

10. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following retention guidelines apply:

When your personal information is no longer needed, we will securely delete, anonymize, or destroy it in accordance with our data disposal procedures.

11. Children's Privacy

Marcos does not knowingly collect, solicit, or process personal information from children under the age of 18. Our website and food delivery services are designed for adult consumers and are not directed at minors. If you are under 18 years of age, you are not permitted to use our services or provide any personal information to us.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. In the event that we discover we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

12. International Data Transfers

Marcos is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. If you access our services from outside the United States, please be aware that your data may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

The data protection laws in the United States and other countries where we or our service providers operate may differ from those in your country of residence and may not provide the same level of protection. By using our services, you acknowledge and consent to the transfer of your personal information to countries outside your country of residence, including the United States.

When transferring personal data internationally, we take appropriate safeguards to ensure your data remains protected, including using standard contractual clauses, data processing agreements with service providers, and other legally recognized transfer mechanisms where applicable.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT browser signals. However, you can manage your tracking preferences through your browser settings and by using the cookie management options described in Section 9 of this policy.

If and when a universal DNT standard is established, we will update our practices accordingly and communicate any changes to this Privacy Policy.

14. Third-Party Links and Services

Our website may contain links to third-party websites, services, social media platforms, or applications. These third-party sites have their own independent privacy policies that govern the collection and use of your personal information. We are not responsible for the privacy practices, content, or security of any linked third-party sites, and we strongly encourage you to review the privacy policy of every site you visit.

The inclusion of any link on our website does not imply our endorsement or approval of the linked site. If you choose to interact with third-party services through our website, any information you provide to those services will be subject to their respective privacy policies, not ours.

15. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing all privacy-related inquiries promptly and transparently.

When contacting us regarding a privacy request, please include:

• Your full name and email address associated with your account;
• A clear description of your privacy right request or concern;
• Your state of residence (especially if you are a California resident exercising CCPA/CPRA rights);
• Any additional information that may help us process your request efficiently.

We will acknowledge receipt of your inquiry within 5 business days and will endeavor to provide a complete response within 30 to 45 days, depending on the nature and complexity of your request.

16. Filing a Complaint with Regulatory Authorities

If you believe that your privacy rights have been violated and we have not adequately addressed your concerns, you have the right to file a complaint with the appropriate data protection or consumer protection authority. In the United States, the following agencies handle privacy-related complaints:

16.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for enforcing consumer privacy and data security laws in the United States. If you believe we have violated the FTC Act or other federal privacy regulations, you may file a complaint at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357 (1-877-FTC-HELP)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

16.2 California Attorney General (California Residents)

California residents who wish to report CCPA/CPRA violations may contact the California Attorney General's Office:

• Website: oag.ca.gov/privacy
• Attorney General's Public Inquiry Unit: (916) 210-6276

16.3 California Privacy Protection Agency (CPPA)

The CPPA is responsible for enforcing the California Consumer Privacy Act and the California Privacy Rights Act:

• Website: cppa.ca.gov

16.4 State Attorneys General

Residents of other U.S. states may also file complaints with their respective state Attorney General's office regarding privacy violations. We encourage you to contact your state's consumer protection division for more information.

17. Changes to This Privacy Policy

We reserve the right to update, modify, or amend this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technological developments. When we make material changes to this policy, we will:

• Update the "Effective Date" and "Last Updated" date at the top of this page;
• Post a prominent notice on our website at marcosdelivery.click;
• Send an email notification to registered users where required by law or where we determine it is appropriate given the nature of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.

If you do not agree with the changes, you should discontinue use of our services and may request deletion of your personal information by contacting us at [email protected].

18. Acknowledgment

By using the Marcos website at marcosdelivery.click, placing a food order, or otherwise interacting with our services, you acknowledge that you have read this Privacy Policy in its entirety, understand its contents, and agree to the collection, use, and sharing of your personal information as described herein.

If you have any questions or require clarification on any part of this Privacy Policy, please reach out to our privacy team at [email protected]. We are here to help and are dedicated to being transparent about our data practices.